Lily F.
Customer Success Manager @Forrester
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WORK HISTORY
Customer Success Manager @Forrester
Paris, FR
Je travaille avec les dirigeants, les parties prenantes et les utilisateurs finaux afin de renforcer les relations, de suivre les comptes et d’anticiper les défis. En alignant les solutions Forrester Market Insights avec les objectifs des clients, je soutiens l’engagement à long terme, les opportunités de croissance, la fidélisation et les renouvellements.
EDUCATION
The Progress Factory
Master's degree, Digital Transformation with a focus on Project Management & Digital Initiatives
Université Lumière Lyon 2
Master's degree, English Litterature and Civilisation
ABOUT LILY F.
As a Customer Success Manager at Forrester, I help high-tech and service provider leaders leverage forward-looking insights and objective advice on their markets, buyers, and competitors so they can differentiate and make an impact in a rapidly changing environment. I’m passionate about building strong, lasting relationships with clients and guiding them through adoption and long-term growth, always aligning solutions to their business objectives. Curious and client-obsessed, I thrive in fast-paced environments where collaboration, strategic thinking, and proactive problem-solving drive measurable success.
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