Jacob Fried
Customer Success Manager Ii @Forrester
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WORK HISTORY
Customer Success Manager Ii @Forrester
Own post sale customer lifecycle management for a portfolio of enterprise and mid-market accounts, ensuring measurable value realization and long-term partnership growth•Translate research insights into actionable strategies tailored to client challenges• Monitor account health metrics and implement risk mitigation strategies to reduce churn• Facilitate client connections to Forrester analysts, peer communities, and executive programs to deepen value• Maintain high customer satisfaction scores through consistent value delivery and engagement• Partner with marketing, sales, events, and delivery teams to ensure seamless client experience across the lifecycle
EDUCATION
Central Connecticut State University
Bachelor's degree, Organizational Communication, Marketing
ABOUT JACOB FRIED
At Forrester I managed a portfolio of enterprise clients, owned onboarding and post sale engagement and delivered quarterly executive business reviews that connected programs to measurable outcomes. As a Customer Success Manager, I work with brands like Dell, Adobe, Docusign, Palo Alto Networks and and EY to help business and technology leaders develop and operationalize customer-obsessed strategies that drive growth. I focus on turning broad goals into clear plans, driving adoption, delivering actionable intelligence and renewals and keeping senior stakeholders aligned.As a Customer Success Manager I work with top organizations to tackle business challenges by helping them bring together people, processes, and technology in today’s customer-focused world. Using Forrester\'s unique research, data insights, personalized consulting, and executive peer programs, I offer strategic advice that helps businesses make decisions that align with their brand and what their customers need.
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