Likhitha Matta

Customer Service Assistant @Marks and Spencer

Biggleswade, GB

Delivered outstanding customer service across multiple store departments, ensuring a welcoming and positive shoppingexperience for all customers.• Assisted customers in locating products, answering queries, and providing tailored recommendations, consistentlyreceiving positive feedback.• Supported cross-store operations including stock replenishment, visual merchandising, and maintaining store standards tocompany guidelines.• Collaborated effectively with colleagues across departments to ensure smooth daily operations during peak tradingperiods.• Handled customer complaints and returns professionally and empathetically, resolving issues promptly to maintainsatisfaction.