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Ligia Augusto
Program Manager, Customer Experience @Productboard
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WORK HISTORY
Program Manager, Customer Experience @Productboard
Dublin, IE
EDUCATION
Fairleigh Dickinson University
Masters of Administrative Science , Global Technology Management
The University of British Columbia
Fundamentals of Business Analysis
HACC, Central Pennsylvania's Community College
International Business
Anhanguera Educacional
Bachelor of Business Administration (BBA), Business Management
Universidade Estadual de Campinas
Graduated degree, Project Management
UCD Professional Academy
Professional Diploma, Customer Experience & Behaviour
SKILLS
ABOUT LIGIA AUGUSTO
On a mission to scale customer success impact through a digital-first strategy. I play a key role in implementing Digital CS Programs to scale the delivery and improve the impact of our customer success teams. I partner with cross-functional teams to understand customer behavior and to design and deliver programs such as digital-first onboarding, 1:many campaigns, community content, and projects that will maximize our NRR and reduce time to value.#customersuccess #techtouch #digitalcustomersuccess #csops
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