Lidia Niccolai
Relationship Manager Team Leader Southern Europe @Planet
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WORK HISTORY
Relationship Manager Team Leader Southern Europe @Planet
Rome, IT
As Relationship Manager Team Leader, I oversee a Mid-Market client portfolio across Italy, Spain, and Portugal, ensuring strong, long-term partnerships through proactive engagement and client retention strategies. I act as key point of contact for both hospitality and retail clients, while also leading and mentoring a multicultural team across Southern Europe. Together, we drive merchant expansion supporting both independent merchant groups and some of the most important hospitality and retail chains worldwide.Key Responsibilities:Client Retention & Contract Renewals: Strengthen relationships with existing clients, ensuring high satisfaction and long-term commitment.Quarterly Business Reviews (QBRs) & Upselling: Conduct regular reviews to assess service performance, identify improvement areas, and drive business optimization, while managing upsell opportunities. We also actively support lead generation activities, identifying and channeling cross-sell opportunities to the corresponding team, ensuring clients benefit from a broader range of tailored solutionsProduct Offering: Oversee the sale and adoption of core solutions — Gateway, Acquiring, DCC, Tax Free — always combined with sector-specific software integrations and terminal rental services, ensuring clients benefit from a complete and tailored ecosystem.
EDUCATION
Liceo Scientifico Linguistico
High School Diploma, Lingue e letterature straniere, generale
SKILLS
ABOUT LIDIA NICCOLAI
Results-driven commercial leader with extensive experience guiding regional sales and marketing of offered company\'s products/services within the scope of selling, payments, cloud-based/SaaS, travel, and hospitality solutions. Highly skilled in account management, new business development, sales execution strategy, pitching features/benefits of the company products/services, and streamlining sales and marketing campaigns to optimise brand penetration, revenue, and business growth. I am adept at forecasting quarterly sales and profit margins, analysing trends and results, and planning effectively to ensure achievement of targets in line with instituted goals and objectives. I’m a dedicated team player with a collaborative leadership style, fostering long- term partnerships with a variety of teams, clients, senior leaders, and stakeholders. I thrive in high-pressure and deadline-driven environments, consistently driving operational excellence.
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