Li Li

IT Service Manager (Automation) @Telia

Stockholm, SE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2021 — Present

IT Service Manager (Automation) @Telia

Stockholm, SE

Product Owner for Service Area Automation - implemented automation solutions based on bothTelia and vendor’s automation tools. Resulted in 30Msek business savings as well as 14 full-timedelivery consultants saving.(Jun 2021 - Mar 2022)- Leading the implementation of the Service Management Dashboard for Delivery KPIs (Mar2021- Sep 2021)- Leading the implementation of innovation portal for service delivery CSI (Sep 2021 - Nov 2021)

EDUCATION

2000 — 2004

Hanken School of Economics

D.Sc in Economics, Management

1997 — 2000

University of Helsinki

Master of Arts - MA

SKILLS

Market ResearchBusiness ProcessErpSap R/3IT ManagementSoftware Project ManagementItilBmc Remedy ArsProgram ManagementSupply Chain ManagementEnterprise Resource Planning (Erp)TelecommunicationsTogafBusiness StrategyProject Portfolio ManagementBusiness DevelopmentEnterprise ArchitectureItil V3 Foundations CertifiedBusiness IntelligenceSap ProductsSap ErpManagementIT Service ManagementSapChange ManagementProject ManagementTestingOutsourcingArisBusiness AnalysisSix SigmaConsultingManagement ConsultingIT Management Software

ABOUT LI LI

Internationally experienced in IT service and project management, strategy implementation, solutionmanagement – both from owner and architect perspectives. Demonstrated track record also in releaseand change management and enterprise architecture management. Industry background spansacademia, consulting, IT/SAP. Strong multi-national and cross-country team orientation. Solideducation background in business and in-depth corporate and professional trainings. Citizen of Swedenand Finland.

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Li Li — IT Service Manager (Automation) at Telia in Stockholm, SE | Unifers