Lindsay Hackney
Sr Analyst, People Operations @PayPal
Signup · Get unlimited contacts
WORK HISTORY
Sr Analyst, People Operations @PayPal
Promoted to Sr. Analyst in recognition of consistent delivery across HR operations, process improvement, and cross-functional collaboration.• Lead and coach a team of 7 contractor workers, providing daily operational guidance and ongoing performance support• Drive case volume reduction by identifying top case drivers and expanding employee self-service options• Serve as the primary AMER/LATAM cross-functional contact, partnering with Benefits, Payroll, Legal, Risk Management, Employee Resource Team, and Global Mobility• Leverage AI tools (Claude, Perplexity, ChatGPT) to streamline documentation and improve operational consistency• Conduct weekly and monthly compensation data accuracy audits in ServiceNow to ensure data integrity and compliance• Develop and maintain knowledge articles, QRGs, and desktop procedures to reduce escalation volume• Expanded scope to include attendance and accommodations following team restructuring — ramped up quickly with limited documentation
EDUCATION
Xavier University of Louisiana
Bachelor's Degree, Business Management
ABOUT LINDSAY HACKNEY
I\'m a People Operations professional with 8+ years of experience spanning talent acquisition, employee lifecycle management, and HR process improvement — and I genuinely love making complex HR processes simpler and more human.My career has taken me across functions and regions. I\'ve supported AMER and LATAM operations, worked cross-functionally with Benefits, Payroll, Legal, Risk Management, and Global Mobility, and led multi-country system rollouts across the US, Canada, Mexico, and Guatemala. I\'m comfortable working in ambiguous, fast-moving environments and have a track record of stepping up when it counts — whether that means taking on out-of-scope responsibilities, building documentation from scratch, or reducing escalations by 70% through smarter self-service solutions.What sets me apart: I actively use AI tools — including Claude, Perplexity, and ChatGPT — to work faster, document better, and find efficiency gains that stick. I\'m not just aware of AI in HR; I use it daily.I thrive in remote and distributed environments. I\'ve spent years collaborating across time zones, managing virtual teams, and building the kind of clear documentation that keeps remote operations running smoothly.Currently serving as Sr. Analyst, People Operations at PayPal — leading a contractor team, driving case volume reduction, and focused on AI-enabled process improvement.Passionate about international HR operations and the evolving role of AI and automation in building better employee experiences.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.