Lewis Marriott
Communications Manager @Oldham Council
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WORK HISTORY
Communications Manager @Oldham Council
Manchester, GB
Provide strategic advice to Directorate leadership and Portfolio Holders, ensuring communications and marketing activity supports business objectives and maintains the council’s reputation and brand.• Manage reputational issues, crises and emergencies through clear, proactive communication and effective issue resolution.• Develop and implement communication strategies, key messages and campaigns aligned to directorate priorities, focusing on stakeholder engagement and modern communication approaches.• Lead work to enhance the organisation’s reputation by overseeing project teams, managing budgets and ensuring all activity meets legal and regulatory requirements for local government communications.• Lead the organisation’s research and insight function, Engagement HQ, delivering quantitative and qualitative projects that inform communications, service design and policy development. Key Achievements:• Established and embedded Oldham Council’s evaluation framework, introducing SMART objectives and KPIs that now underpin all campaigns and enable consistent measurement of impact.• Designed and delivered borough-wide surveys, focus groups and consultations that generated clear, actionable insight for senior leaders and directly shaped policy and service decisions.• Led major public-facing campaigns across active travel, health and inclusion, translating research into measurable behavioural change and improved outcomes for residents.• Commissioned and managed external research agencies, creating robust methodologies, question sets and reporting frameworks to strengthen evidence-based decision making.• Improved organisational accountability and transparency by embedding a culture of insight-led communications and formalising reporting processes across directorates.• Strengthened the council’s reputation management by coordinating fast, accurate and sensitive communications during high-profile issues and service emergencies.
EDUCATION
Lancaster University
Bachelor of Arts - BA, Theatre and English Literature
The Blue Coat School - Sixth Form
A Levels, Drama and Theatre Studies, English Literature, Religious Studies and Citizenship
The Blue Coat School, Oldham
GCSE
The Open University
Digital photography: creating and sharing better images, Photography
ABOUT LEWIS MARRIOTT
Hi, I’m Lewis (he/him) I’m a graduate of Lancaster University, where I received a 2:1 in BA Theatre & English Literature. During my undergraduate degree, I studied a wide variety of modules ranging from Shakespeare to Literature, Film and Media.🤍 Even though I thoroughly enjoyed studying Theatre and English Literature, I have found that marketing and communications is where my heart is. I’m a firm believer that when you love what you do, it shows. I have six years digital marketing, communications and social media management experience, gained through employment and volunteering opportunities. 🤝 I’m currently working as a Communications Manager for Oldham Council. My key responsibilities include writing press releases, creating engaging video content, producing newsletters and advising senior leaders.
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