Lewis Gardner
IT Infrastructure and Support Engineer @Stalis
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WORK HISTORY
IT Infrastructure and Support Engineer @Stalis
Provide 1st line support to internal and external users while installing, upgrading, repairing, and troubleshooting hardware and software in compliance with business policies and procedures. Oversee VM while maintaining VMware and Veeam by monitoring, supporting, restoring, and backing up servers. Manage user accounts while administrating active directory and group policies. Administer and manage MS 365 applications, SonicWall firewalls, and VPN\'s. Supervise security by overseeing Sophos laptop encryption. Promoted through roles of increasing scope and responsibility from IT Assistant to IT Infrastructure and Support Engineer. Created, integrated, and launched innovative cloud-based internal helpdesk. Areas of Expertise •Technical Support & Assistance •Hardware & Software Maintenance •Diagnostics & Troubleshooting •Back Up & Recovery •User Assistance •Desktop & Server Support •Customer Service •OS Deployment •Vulnerability Management Certifications ISO27001 Certification, SGS Cyber Essentials Certification, Cyber Essentials Cyber Essentials Plus Certification, Cyber Essentials
ABOUT LEWIS GARDNER
Customer-centric and results-driven professional with 6+ years of experience in IT…
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