Levi Scott
Genesys Engineer @Upgrade, Inc.
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WORK HISTORY
Genesys Engineer @Upgrade, Inc.
AZ, US
Responsible for the end-to-end architecture, development, and optimization of contact center solutions on the Genesys Cloud platform within a high-growth fintech environment.Key Responsibilities:Solution Architecture: Design and implement complex Interaction Flows and omnichannel routing strategies (Interactive & Predictive) to enhance customer experience.Project Leadership: Drive the progression of critical contact center initiatives, collaborating with business and technology leadership to align technical solutions with organizational growth.QA & Testing Lead: Act as the lead for quality validation, developing automated test scripts and managing traceability matrices to ensure zero-defect deployments.Platform Stability: Manage day-to-day operations and provide expert troubleshooting for Genesys Cloud services, ensuring minimal disruption to contact center operations.Integration & Development: Partner with cross-functional technical teams to integrate Genesys Cloud with internal fintech systems and third-party tools.
EDUCATION
Mid-State Technical College
Associate of Science (AS), Solar Energy Technology/Technician
ABOUT LEVI SCOTT
Specializing in enterprise-grade contact center engineering with a focus on the Genesys Cloud ecosystem. I bridge the gap between complex technical architecture and seamless customer experiences, specifically within the fast-paced Fintech sector. Expert in omnichannel flow design, automated QA testing, and scalable cloud migrationsColleagues describe me as a progressive, driven, down-to-earth, technical and managerial expert who can be relied on to offer superior solutions that deliver profitable results. I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.
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