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Leonardo Augusto Freitas
Regional Product Group Manager - End User Services - Latam @Nestlé
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WORK HISTORY
Regional Product Group Manager - End User Services - Latam @Nestlé
Mexico City, MX
Revamping the digital workplace solutions is a top priority. As the overseer of the End User Services Product team in LATAM, my responsibilities encompass various domains, such as product engineering, production support, Mobility, Printing Solutions, Asset & Software management, and executive support teams. My primary objective is to devise growth strategies and constantly enhance the operation and execution of all activities, such as innovation, new technologies, and optimization of end-user projects. Furthermore, I am at the helm of a team of exceptionally talented professionals who cater to the needs of staff, faculty, and other personnel in the provision of end-user products.
EDUCATION
Universidade Presbiteriana Mackenzie
Sistemas de Informação, Planejamento Estratégico
FIAP
Master of Business Administration (MBA), Gestão de Sistemas de Informação
ABOUT LEONARDO AUGUSTO FREITAS
IT professional with 20+ years of experience in diverse sectors, including Contact Centers, IT Services, and FMCG. I have a multicultural background and have delivered an innovative service. My abilities include translating diverse business demands into value-added propositions, strategic thinking, and adaptability to new knowledge. My competencies include Cloud Architecture, Infrastructure Management, Network, DevOps, Operational Technology, Outsourcing Management, User Support/Training, Infrastructure Service Providers, Joint Procurement, Project Management, ISMS, Digital Innovation, Cost Control, Risk ManagementI have honed my skills in process analysis and optimization using Lean practices. My ownership mindset and abilities to make a difference are my key attributes.
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