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Leonardo Benjamin Gonzalez Lamadrid
Product Ops Lead @Stori
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WORK HISTORY
Product Ops Lead @Stori
Ciudad de Mexico, MX
Enhancing cross-functional collaboration by acting as a bridge between Product, Engineering, Marketing, and Customer Success teams to ensure smooth product launches and seamless operations across all departments- Conducting Ops process optimization by streamlining product development workflows, reducing cycle times and increasing operational efficiency through the introduction of new tools and automation- Promoting data-driven decision making based on product performance metrics analysis and user feedback assessment to identify opportunities for product improvements and process enhancements- Collaborating with product management to oversee the end-to-end coordination of product launches, ensuring seamless alignment across all teams and strict adherence to timelines- Conducting effective issue resolutions by quickly identify and resolve operational roadblocks, escalating critical issues to the appropriate teams to minimize delays and maintain product quality.Key metrics impact- CX: NPS, CSAT and Contact rate- Profitability: Payment on time (POT) and Recovery rates- Growth: Conversion rate
EDUCATION
University of Birmingham
Master of Science (MSc)
University of Mannheim
Exchange Program
IPADE Business School
Master of Business Administration - MBA
Tecnológico de Monterrey
Diploma
Tecnológico de Monterrey
Bachelor of Arts (B.A.)
SKILLS
ABOUT LEONARDO BENJAMIN GONZALEZ LAMADRID
Dedicated MBA professional with 10+ years of experience driving results at the…
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