Leonard Baake

Head of Retention @mellow NOIR

Berlin, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2026 — Present

Head of Retention @mellow NOIR

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Berlin, DE

EDUCATION

N/A

Reforge

Program, Retention & Engagement Series, Advanced Growth Series

2007 — 2012

Karlsruhe Institute of Technology (KIT)

Wirtschaftsmathematik

ABOUT LEONARD BAAKE

I lead CRM and Lifecycle Marketing with a clear focus: driving retention, engagement, and long-term customer value. I enjoy building systems that scale, strategies that deliver, and teams that move fast with clarity and ownership.My strength lies in translating customer behavior into actionable growth levers—through smart segmentation, automation, and a deep understanding of lifecycle dynamics. I thrive in cross-functional environments, where Product, Marketing, and Data come together to turn insight into impact.Currently heading CRM at a high-growth tech company, I work across multiple channels and touchpoints to design journeys that are not only high-performing but genuinely useful to our users.Always curious, always experimenting, always looking for better ways to connect with customers.

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Leonard Baake — Head of Retention at mellow NOIR in Berlin, DE | Unifers