Jennifer

Manager, Partner Success @ApplyBoard

Lead the Customer Experience team for US market.My team is responsible for delivering an amazing experience for our customers as well as managing the relationships and accounts with our partners. We uphold high standards in customer experience, account management, and retention through being customer centric and building strong relationships with partners.I support the needs of the company by optimizing performance through regular data analysis of KPIs, alignment of OKRs, providing feedback, sharing best practises with my team. Additionally maintaining a strong understanding of automation and product features, and holding my team accountable to sharing the same knowledge is a key aspect of this role. Providing thought leadership on market trends, develop and execute strategies to improve outcomes, and collaborating with cross-functional senior leaders is part of my day-to-day. Resource planning, training, and developing the team are key components of ensuring that we have a high performing team that is efficient and capable of meeting company targets. Providing support, leading by example, and creating learning opportunities for the team are at the forefront of my management philosophy.