Ishita Mitra
Customer Experience Specialist @ApplyBoard
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WORK HISTORY
Customer Experience Specialist @ApplyBoard
Customer Experience & Data Management ProfessionalKey Responsibilities: Customer & Student Query ResolutionProvide prompt and effective support to customers and students by addressing their queries and concerns.Ensure a seamless experience by guiding customers through issue resolution, process clarifications, and service enhancements. Dashboard Management & Data AnalyticsMaintain and monitor dashboards to track key performance metrics, ensuring accuracy and timely updates.Analyze data to identify trends, generate reports, and support decision-making for improved operational efficiency. Stakeholder Engagement & CollaborationCollaborate with cross-functional teams to escalate and resolve complex issues efficiently.Foster strong relationships with internal teams to streamline processes and enhance customer satisfaction. Process Improvement & Efficiency EnhancementIdentify opportunities for improving workflows and enhancing response time for query resolution.Implement best practices to optimize customer support operations and improve user experience. Compliance & Quality AssuranceEnsure adherence to company policies and compliance guidelines while handling customer interactions.Maintain high standards of accuracy and professionalism in communication and reporting.
EDUCATION
Calcutta University, Kolkata
Masters
ABOUT ISHITA MITRA
As a Customer Experience Specialist at ApplyBoard, I use my writing and communication…
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