Leila Edlin
Head of Customer Service Legal Pi @Villa Plus
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WORK HISTORY
Head of Customer Service Legal Pi @Villa Plus
Award winning Villa Plus, one of the UK\'s largest independent B2C Villa Accommodation specialists, with 1700+ villas throughout the Mediterranean & Southern Europe.Claims Management / Small Claims & Legal / PIABTA Arbitrations Investigation & Civil RecoveryCrisis ManagementHealth & Safety ManagementQuality Control
SKILLS
ABOUT LEILA EDLIN
An experienced travel management professional, giving service excellence to customers, clients and collaborative partners. Dedicated and committed, with strong decision making and organisational ability, driving and delivering on multiple projects. Hands-on approach to leadership, providing motivation and clear direction to business teams.Adaptable, approachable and enthusiastic with good communication skills, focused on building and sustaining personal and business partnerships and enhancing positive engagement with key business stakeholders and 3rd parties. Successful background in B2B, B2C, accommodation wholesale, airlines, tour operators, travel and hospitality with a broad range of management experience.Specialties- Experienced customer support operations professional- Decision maker with can-do approach - Project management skills with focus on delivery - Ability to define and execute effective processes- Excellent communication and negotiation skills - Autonomous, hands-on problem solver, using a wide range of commercial intelligence- Good negotiator in multi-cultural environments- Flexible mindset and ability to work in changing environment
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