Mark Poitier

WORK HISTORY

EDUCATION

SKILLS

ABOUT MARK POITIER

Greetings and Salutations;I am an Cyber Security minded, IT Customer Support professional certified in Comp TIA CySA+, Security+, Network+, A+ and a B.S. in Cyber Security from the University of Phoenix. I love learning about new and emerging threats cyber security wise, and the latest trends in IT in general, and I share what I learn of thru my network using hashtags to cast a wider net of folks viewing the information. I have previous experience working IT customer support, supporting companies such as Sephora, Salesforce, Workday, Stanford Healthcare (Emergency Room, Operating Rooms, Urgent Care, Maternal Child, and hospital office spaces), and the San Francisco Housing Authority. Also, I previously served in the US Air Force as a member of the Security Forces team (Federal Law Enforcement, and Base Security/Public Safety). And again in the Air National, where I served as a C-130 Crew Chief (Aircraft maintenance, repair, and inspections). From my time supporting these organizations. I have amassed numerous recommendations speaking to my excellent customer service, troubleshooting, and overall customer delight. Providing whatever it is my customer needs. I am actively in the hunt for new IT customer support roles. And look forward to delivering excellent customer service to your organization, and employees - thank you!