Lee Currier

Sr Customer Success Manager @Skan AI

Ottawa, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2022 — Present

Sr Customer Success Manager @Skan AI

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CA

Customer liaison and point of contact for SKAN.AI, SAAS cloud servicesResponsible for end-to-end service management and delivery for enterprise customersProject managing both for on-boarding and managing stead state customersProving support and leadership to data science and Analytics teamsOversee all technical incidents, problems, changes, and projectsWorking with numerous technical teams to deliver high availability and proactive managementResponsible for a portfolio of customers with various infrastructure requirementsEnsuring customer ROI and service excellence

EDUCATION

1998 — 1999

Toronto School of Business

Network Administration

SKILLS

GotomeetingVmwareVpnFirewallsRoutersGatewayLan/WanTcp/IpProject ImplementationTechnical RecruitingTechnical TrainingTechnical DemonstrationsIT ManagementProject ManagementItil ProcessPrince2Ms ProjectCritical Chain Project ManagementLan-WanMicrosoft ExchangeTroubleshootingDhcpIT Service ManagementService DeliveryService Level ManagementSaasTrainingLeadershipManagementCall CentersTechnical SupportItilNetworkingSecurityChange ManagementCustomer SatisfactionTeam LeadershipCrmInformation TechnologyVendor Management

ABOUT LEE CURRIER

Specialties: SUMMARY OF KEY SKILLS: Highly effective interpersonal and…

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Lee Currier — Sr Customer Success Manager at Skan AI in Ottawa, ON, CA | Unifers