Kishan Mahipal
Manager, Customer Success @Skan AI
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WORK HISTORY
Manager, Customer Success @Skan AI
Bengaluru, IN
Enabled Fortune 500 clients to uncover inefficiencies and redundancies, generating significant operational capacity and cost savings through Skan’s AI-driven platform. & : Acted as the bridge between product and customer by guiding stakeholders through process discovery, solution configuration, and seamless adoption of process intelligence tools: Conducted in-depth process analysis using Power BI & Excel, translating raw process data into actionable insights for productivity, application utilization, and automation opportunities: Delivered outcome-based reports and presentations to CXOs and process leaders, showcasing ROI, capacity creation, and process improvements that aligned with strategic business goals: Oversaw end-to-end implementation — from configuring virtual agents and monitoring data health to enabling dashboards and analytics — ensuring accuracy, reliability, and smooth customer experience: Partnered with Analytics Designers, L2 Engineering Teams, and Customer Ops to resolve technical issues, refine dashboards, and ensure high-quality reporting outcomes: Conducted internal enablement sessions for CSM peers, shared best practices, and provided customer-driven product feedback to influence Skan’s product roadmap.
EDUCATION
SDA Bocconi
Advance Leadership Programme
Self-educated
Civil Service Examination, Public Administration
Indira Gandhi National Open University
Post Graduate Diploma, Urban Planning and Development
The Takshashila Institution
Graduate Certificate in Public Policy (GCPP), Defence and Foreign Affairs
Gyan Bharati Vidyalaya
WBBSE(Secondary Education), General
University of Chicago
Anubhav Lecture Series, Development Consultancy and advisory
National Institute of Information Technology
in C and C++, PROGRAMMING
NIRDPR
Post Graduate Diploma, Sustainable Rural Development
Hariyana Vidya Mandir
AISSCE(Higher Secondary), SCIENCE
National Institute of Technology, Tiruchirappalli
Bachelor of Technology (BTech), Chemical Engineering
Indian Institute of Management, Indore
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT KISHAN MAHIPAL
I am a Customer Success Manager at Skan AI, driving value for enterprises through AI-powered process intelligence and digital transformation. By working at the intersection of product and customer, I help organizations uncover inefficiencies, optimize workflows, and unlock measurable capacity and cost savings.My role spans the end-to-end customer journey—from process discovery and platform configuration to data analysis and executive reporting. I partner with stakeholders to translate business goals into actionable insights, delivering tangible ROI through automation, standardization, and process optimization.Passionate about enabling customers to succeed, I combine analytics, stakeholder engagement, and AI adoption to ensure seamless implementation, strong value realization, and future-ready operations.
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