Lee Reid

Service Delivery Manager @The AA

Newcastle Upon Tyne, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Oct 2024 — Present

Service Delivery Manager @The AA

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Newcastle Upon Tyne, GB

SKILLS

Project ManagementIncident ManagementStakeholder ManagementTeam LeadershipErpItilService DeliveryTechnical SupportPrince2IT OutsourcingService Desk ManagementService ManagementDesktop Support ManagementService DeskTeam ManagementInformation TechnologyService ImprovementProblem ManagementLeadershipIT ManagementProject DeliveryOutsourcingIT OperationsService Delivery ModelsIT Service DeliveryIT Service Management2nd LineChange ManagementManagementResource ManagementSlaItil Certified

ABOUT LEE REID

An ambitious and hardworking individual that is customer focused. I have excellent management and interpersonal skills with a passion for staff development and a demonstrable track record of performance and service improvement. Used to handling multiple tasks on a daily basis competently, prioritising the work load’s effectively, working well under pressure and adhering to strict deadlines.Specialties: 18 years Service Desk experienceService and Performance ImprovementMan Management and Performance ManagementResource PlanningIncident ManagementPrince2 PractitionerSDI Service Desk Manager CertifiedITIL V3 Intermediate Service Operations and CSI Certified

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