Leanne B.

WORK HISTORY

EDUCATION

ABOUT LEANNE B.

Digital Transformation Specialist | Product Owner | Customer-Centric ThinkerWith over 15 years of experience across energy, healthcare, and automotive sectors, I help organisations deliver meaningful digital change including transforming legacy platforms, simplifying user journeys, and turning complex business problems into intuitive, high-impact digital solutions.Currently leading British Gas’s customer portal, I’m responsible for the digital experience of over 7.4 million customers. I’ve overseen the successful migration from SAP to a new Energy Connections platform, improved NPS from -26 to +14, and collaborate with 20+ squads to scale customer-focused digital capabilities.I started my career in Quality Assurance, which gives me a deep appreciation for technical design, system behaviour, and solution complexity. I apply that understanding daily, working closely with developers, designers, and architects to ensure that product decisions are both technically feasible and strategically aligned.I champion the use of data to inform priorities and measure impact, and I embed customer testing throughout the delivery lifecycle to ensure we build the right solutions, not just the requested ones. This approach ensures products are grounded in real needs and continuously optimised for user experience.Pragmatic by experience, methodical by discipline, and empathetic by nature, I’m passionate about shaping digital solutions that deliver measurable value and lasting customer impact.