Sharooq Salaudeen
Software Engineer @Centrica
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WORK HISTORY
Software Engineer @Centrica
London, GB
Architected and deployed scalable Amazon Connect contact centre solutions (agent workspace, customer cases, customer profiles), improving customer service responsiveness by 35%, reducing average wait times by 25%, and lowering operational costs through optimised call routing and automation.• Developed and maintained 100+ AWS Lambda functions and custom Amazon Lex bots to handle authentication, multi-intent recognition, and self-service automation — enabling 40%+ of customer queries to be resolved without customer support agents.• Led the architecture and deployment of Amazon Connect in a sandbox environment to test new features and proof-of-concepts, ensuring stable rollouts and reducing deployment risks.• Accelerated customer verification time by 70% for logged-out users by designing and implementing a postcode-based identification mechanism, streamlining the authentication process compared to the legacy flow.• Built a real-time monitoring and queue management portal using Next.js, integrating system health dashboards, contact flow analytics, and bot performance tracking — enabling proactive issue detection and reducing incident resolution times by 45%.• Implemented CI/CD pipelines with GitHub Actions and Terraform, automating testing, deployment, and infrastructure provisioning across environments, cutting release cycles by 50% and improving delivery consistency.
EDUCATION
University of Exeter
Master's degree, Applied Data Science and Statistics
Mar Baselios College of Engineering and Technology (Autonomous) | Thiruvananthapuram | Kerala
Bachelor of Technology, Computer Science
SKILLS
ABOUT SHAROOQ SALAUDEEN
With a Master\'s degree in Applied Data Science and Statistics from the prestigious University of Exeter and extensive experience in software development and engineering roles, I have cultivated a diverse skill set spanning frontend and backend technologies, DevOps practices, data science, and project management. My career journey is characterized by a dedication to innovation, efficiency, and client satisfaction, underscored by numerous notable achievements across various roles and projects- Achieved distinction in Masters in Applied Data Science and Statistics from University of Exeter- Served as President of Data Science Society, orchestrating collaborations with academia professors and industry professionals- Organized speaker events, workshops, and coding challenges to enhance student learning- Recognized with Exeter Award and Exeter Leadership Award for contributions to academia- Proficient in Python Django, Node.js, React, and TypeScript- Mastery in full-stack development facilitates seamless navigation through software development lifecycle- Capable of conceptualizing, developing, and deploying robust and scalable solutions- Pioneered adoption of serverless computing technologies like AWS Lambda and AWS Fargate, resulting in a 40% reduction in infrastructure expenses- Introduced GraphQL APIs using AWS AppSync and Hasura, reducing over-fetching by 40% and improving response times by 30%- Enhancements contributed to significant improvements in data retrieval efficiency and overall system performance.
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