Leah Jeffers

Project Manager Customer Success Specialist @Cprime, Inc

Chicago, IL, US

Lead strategic execution of high impact client onboarding and delivery coordination for IT and Agile solutions, managing projects for Fortune 100 clients across sectors such as technology, aerospace, retail, and finance. Ensure precise alignment of project scope and milestone deliverables, adhering to strict timelines, allocated resources, and service level agreements to maintain project integrity and client satisfaction. Developed and implemented a robust process improvement and project delivery documentation system, increasing client onboarding, delivery, implementation, and project closeout rates by 40%, enabling project managers to focus on core project completions. Achieved a 20% annual revenue growth rate for the enterprise solutions team by expanding business with existing clients and efficiently managing ongoing projects, resulting in improved profitability and OKR achievement. Facilitate seamless communication across cross-functional teams—including coaches, solutions architects, engineering, product teams, and senior executives—to ensure alignment on project goals, expectations, and deliverables. Collaborate with development and QA teams to define and uphold stringent quality metrics, ensuring consistent application of best practices and high standards across all projects. Conduct risk assessments and reviews, proactively updating risk registers and implementing mitigation strategies to minimize project impact and safeguard deliverables. Oversee end to end vendor relationship management, including presales activities, contract negotiations, invoice reconciliation, and resource onboarding, fostering strong partnerships and driving cost-effective project execution. Plan and executed client demos and user acceptance testing (UAT) for products and systems, ensuring alignment with client needs and enhancing user satisfaction.

DePaul University

Certificate, Project Management