Leah Tichenor
Senior Manager, Customer Education Team @Worldly
Signup · Get unlimited contacts
WORK HISTORY
Senior Manager, Customer Education Team @Worldly
Key Achievements- Brought e-learning course creation in-house saving the company $140k/year on vendor costs- Increased new user e-learning enrollments by 126% and total enrollments by 172% FY\'23/FY\'24 through increased course creation, customer marketing, and in-platform announcements- Increased total Net Promoter Score (NPS) for training program by 30 points FY\'24/FY\'25Responsibilities- Develop customer training strategy, timeline, and KPIs to support company strategic goals- Develop, manage, and launch Worldly Academy; a full-service training and education program on the Worldly platform and sustainability topics consisting of e-learning courses, webinar series, videos, and written resources- Collaborate with partner organizations and industry groups to develop Environmental, Social, and Governance (ESG) training content and joint webinars- Manage global team of Education Managers to deliver high quality, impactful, e-learning content and training services- Manage complex custom training projects for enterprise customers to drive adoption of tools throughout their supply chain - Leverage qualitative and quantitative data to determine learning gaps and use that information to iterate and improve our training services- Manage vendor relationships for Absorb LMS, Wistia, interpretation services, and consultants- Develop, administer, and host live webinars for global audiences of 100+ on average with simultaneous interpretation services in multiple languages- Scaled education program by using automation and asynchronous content delivery to support increased platform users- Create and implement automated onboarding program for all customer tiers in HubSpot- Administrator and access manager for HubSpot, Wistia, Zendesk, Absorb LMS, and Zoom webinars
EDUCATION
Code Fellows
N/A, HTML/CSS
University of Washington
Bachelor of Arts (B.A.), Classical Studies, Minor in History
South Puget Sound Community College
SQL Fundamentals 1
ABOUT LEAH TICHENOR
I\'ve spent 14 years in SaaS doing the thing I find most satisfying: figuring out what…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.