Luiz Perini
Splunk Itsi Technical Support Engineer Level 4 @Splunk
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WORK HISTORY
Splunk Itsi Technical Support Engineer Level 4 @Splunk
I am ITSI Splunk Technical Support Engineer from EMEA Region, supporting the Splunk ITSI product line for Cloud and OnPrem accounts, including Splunk Enterprise (Core), working with Premium and Standard customers. Support level 4 in ITSI installation and administration, Service Insights and Entity Management (Service/KPI, Advanced thresholding, templates, GT), Event Analytics (Notable events, Episodes, Rules Engine, aggregation policies, backfill, itsirulesengine java troubleshooting) ITSI Content Packs, Service Now Integration. Also, my duties are official knowledge articles covering ITSI and IT Ops, teamwork with ITSI engineers inside the support organization, providing guidance in the internal ITSI channels and discussions, and answering/responding to public ITSI Splunk community posts and external questions. Certifications: Splunk ITSI Administrator, Splunk Enterprise Architecture
EDUCATION
Universidade Metodista de São Paulo
Bachelor of Computer Science, Computer Science
SKILLS
ABOUT LUIZ PERINI
Engineer focused on advanced support for enterprise applications. I am currently working…
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