Lakshmi Thayar Balakrishnan
Business Analytics Manager @EOS
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WORK HISTORY
Business Analytics Manager @EOS
US
Managed the Business Analyst team at EOS NA, driving operational process enhancements for both internal and external customers. Focus areas included process improvements in supply chain and service operations, SAP support, and data analytics (KPI reporting)• Acted as the primary support and subject matter expert for SAP WM, MM, and CS modules including Cloud 4 customer (C4C) and Field Service Management (FSM)• Led the initiative to create comprehensive process landscapes for the Operations team using Signavio, identifying areas for improvement and executing enhancements• Successfully managed the implementation of service cloud – C4C and FSM modules in North America division, overseeing all project phases from requirements gathering to user acceptance testing, training, and post go-live support/enhancements• Led the development of demand planning tool in Excel to optimize the spare parts inventory process, achieving an improvement in the off-shelf performance of warehouse on fast and continuous moving parts • Mentored the development of shipping cost calculator tool and integrated it with the Order processing business workflow, resulting in an additional revenue of per year• Improved decision-making through interactive dashboards and presented actionable insights to management for process improvement thereby driving strategic decision making
EDUCATION
San Diego State University - College of Business
Master of Science (MS), Management Information Systems, General
Anna University Chennai
BE, Electronics and Communication Engineering
SKILLS
ABOUT LAKSHMI THAYAR BALAKRISHNAN
Business Process & Analytics Manager specializing in supply chain and service operations. At EOS North America, I lead initiatives that bridge technology and process, utilizing SAP WM, MM, CS, and advanced analytics to optimize workflows and deliver actionable insights that shape data-driven decisions.Key accomplishments include leading service cloud implementations (C4C & FSM modules) across North America, streamlined inventory processes, and created tools that improve efficiency and generate revenue. My focus is on leveraging data to enhance processes, foster collaboration, and delivering measurable value across teams.
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