Lazarus McRae

Nw District Field Service Supervisor @Miele

Direct a team of 15 field service technicians to execute daily maintenance and repair operations throughout the Bay Area, Seattle, and Reno NV •Execute performance management through leading individual and team meetings, providing ongoing coaching and feedback, completing annual performance evaluations and appraisals, and administering disciplinary action. •Lead the candidate selection process to interview, hire, train, and develop new employees. •Serve as a primary point of contact to resolve customer service concerns and escalations. •Manage a budget to procure tools, supplies, and cover staffing/salaries; monitor time reporting and overtime to ensure accuracy, adherence to budget constraints, and timeliness of payment. •Analyze key performance indicators (KPIs) including but not limited to on-time performance, completion percentage, and customer service ratings to assess productivity; develop and implement countermeasures to improve performance as necessary. •Lead hands-on training and “ride-a-longs” to improve daily performance and operations. •Proven ability to work on a remote and hybrid basis