Layse Martinelli
Event Specialist @Showtech Power & Lighting
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WORK HISTORY
Event Specialist @Showtech Power & Lighting
Toronto, ON, CA
Provide outstanding customer service to internal and external customers through email, phone calls and in person- Prepare, verify, and process orders by coding, processing payments, generating customer invoices, and emailing receipts- Verify transactions comply with financial policies and procedures- Interact with internal departments to facilitate reconciliation of customer accounts, as necessary- Perform customer care functions by handling exhibitor inquiries via emails and phone calls, and service needs with appropriate follow through, upsell when appropriate, troubleshoot exhibitor issues- Communicate with Show Management and handling all requests regarding electrical, mechanical, lighting or sign-hanging services- Plot floorplans, attend meetings, and create quotes as necessary- Presence onsite during show move-in to assist with any problems, take additional orders, ensure a smooth install as per your orders- Record, verify and deposit incoming cheques- Day End duties including balancing transactions- Post-event audit of files
EDUCATION
Estácio
Post-Graduate Degree in Tourism Planning and Consultancy
Universidade Potiguar
Graduate Degree in Law
ABOUT LAYSE MARTINELLI
Hello, welcome! I have over 17 years of experience in Commercial, Sales and Operational Management areas, working with market development and mapping, analyzing trends and opportunities for bringing in new products and services, upkeeping the client portfolio, prospecting new commercial partners, planning strategic marketing and positioning actions- Experience in analyzing performance indicators and management reports, readjusting business strategies and approach for meeting the established goals- Working alongside the senior managers and other companies’ internal departments, giving qualification trainings to collaborators and elaborating results-oriented strategic alignments- Directly participating on the implementation of hotel, structuring and dimensioning teams, analyzing internal routines for reducing operational costs, increasing efficiency and service quality. Living in Portugal (Madeira Island) from Mar/1992 to May/1994, acquiring local good practices, absorbing culture, knowledge and studying languages. Several trips throughout Brazil from 2005 to 2019, participating on events, promoting touristic destinations and services, coordinating events and famtours for presenting new destinations. l••••••••@gmail.com
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