Lavoyne McCowan

Program Manager @Cisco

Manage fulfillment Operations to meet Customer delivery commitments •Lead complex projects involving global cross functional teams to improve supply chain processes • Work with cross functional Teams to resolve product backlog and improve manufacturing flow by 15% • Built KPI dashboards and an app platform that improved transparency and drives improvements • Communicate and present major business processes, launch information, capabilities, enhancements, program impact, change management and corrective actions to stakeholders • Manage and create program budgets, launch trackers and written documentation • Launch the roll out and implementation of new tools/processes across the different orgs • Optimize processes for efficiency and productivity then coach employees to adopt new processes via creation of presentations, user guides, process documents and lead training sessions for an org of 500+ • Identify gaps in processes and policies, mitigate pain points then close gaps to improve user experience and solve operational problems •Manage Team Budget, Calendar, Team Events and Conference meeting rooms •Monitor Attendee list/RSVP for Events and meetings •Communicate and Collaborate with Vendors to assure timely deliver on orders