Lavanya Doguparthi

WORK HISTORY

EDUCATION

ABOUT LAVANYA DOGUPARTHI

Managing inbound calls by addressing customer inquiries, understanding their needs, offering tailored solutions, identifying potential business opportunities, and taking proactive steps to resolve issues and exceed customer expectations. • Deliver exceptional customer service by addressing their needs directly or connecting them with the appropriate internal or external resources to ensure satisfaction. • Provided service and support for client retention and the renewal process, ensuring continued satisfaction and contract renewals. • Proficient in identifying discrepancies and ensuring proper documentation is maintained for records and reporting purposes. • Demonstrated strong organizational and decision-making skills, effectively prioritizing tasks and making informed decisions to drive efficiency and achieve business objectives. • Scheduled calls with management and vendor teams for regular updates and smooth transitions. • Possess strong technical aptitude and proficiency in system documentation, ensuring accurate and detailed records while efficiently utilizing software tools to streamline processes and enhance operational efficiency. • Coordinated plan amendments in collaboration with the Group Benefits Manager and carriers to ensure accurate updates and seamless implementation. • Process applicable paperwork for clients, ensuring accuracy and completeness of information. • Meet monthly sales and retention goals • Help manage employee benefits, retirement plans, ensuring timely enrollment and communication to employees. • Generate and maintain reports on compensation and benefits data, providing insights to senior management for decision-making. • Created a comprehensive orientation onboarding and project communication program to acquaint new employees with client programs, guidelines, policies, and procedures. • Capable in capturing and organizing key information during meetings and discussions, maintained regular communication with clients throughout the implementation process ensuring their expectations were met and concerns addressed promptly. • Supervised HR Department employees by directing activities and monitoring performance.