Laurie Kokosis
U s Cellular @Uscellular
Chicago, IL, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Present
U s Cellular @Uscellular
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EDUCATION
1982 — 1987
Emporia State University
Marketing & Business Administration
SKILLS
Business AnalysisStrategyTeam LeadershipSdlcCustomer ExperienceProgram ManagementTrainingCustomer SatisfactionBusiness Process ImprovementWorkforce PlanningForecastingAvaya ProductsAnalysisChange ManagementManagementAvaya TechnologiesPerformance ManagementItilLeadershipTroubleshootingProject ManagementProcess ImprovementContact CentersAvayaInsuranceCross-Functional Team LeadershipCustomer RetentionCustomer Service
ABOUT LAURIE KOKOSIS
Specialties: 24 years of Workforce Management in contact centers. Experience working…
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