Lauren Hill
Software Sales Representative @Thomson Reuters
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WORK HISTORY
Software Sales Representative @Thomson Reuters
President’s Club Award Winner (Software Sales)-Exceeded Annual Sales Quota every year (including 4yrs working remotely)-Provide the full CS Suite of Thomson Reuters tax and accounting software and consulting services to help small to mid-sized firms THRIVE-Ensure customer satisfaction by enhancing the customer experience through sales of add-on products and services-Manage and perform calling campaigns relating specifically to assigned territory; focusing on strategies to help improve clients’ workflow, by introducing the proper technology and tools to help increase efficiency-Facilitate license transfers, account mergers, and archives-Simplify the customer experience by assisting in facilitation/implementation of new products/services-Coordinate firm-wide training and consulting (i.e. on-site training, consulting, on-demand or web-training)-Serve as a liaison between sales, customer service, and technical support to ensure all client issues reach final resolution-Build relationships with clients while providing prompt response to all customer inquiries, AR questions, and renewal requests.
EDUCATION
Oakland University
Bachelor of Science - BS, Business Administration and Management, General, Minor in Information Systems
ABOUT LAUREN HILL
I enjoy partnering with firms to find the right tech needed to move their business forward, and overcome challenges like staffing issues and tracking remote work. By bringing in my ‘old-school’ work ethic, with my friendly Plain English breakdown of ‘new-school’ tech terms, I help bridge the gap from where CPA firms are…and where they WANT to be. I customize holistic software solutions to CPA firms to automate their day-to-day internal operations and remove any bottlenecks. Along with going paperless, I help tax/audit/accounting firms provide a better digital experience for their clients. By partnering with small to mid-sized firms on their goals, I enjoy building and maintaining customer relationships by providing time-saving tax software solutions in terms, and improving their bottom line.
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