Lauren Cavagnaro
Premier Account Manager Iii @Granite Telecommunications
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WORK HISTORY
Premier Account Manager Iii @Granite Telecommunications
Quincy, MA, US
Partnered with Sales leadership to identify and convert high-value leads, driving long-term, profitable client relationships.• Increased revenue by 85% through strategic upselling and cross-selling within existing accounts.• Built strong executive relationships and acted as a trusted advisor across a portfolio of 60+ key B2B accounts.• Consistently exceeded targets by aligning solutions with client goals and delivering measurable business outcomes.• Led contract negotiations and crafted tailored proposals to accelerate deal cycles and maximize account value.• Collaborated with cross-functional teams to solve complex client needs and ensure a seamless experience.• Resolved escalations quickly and strategically, turning risks into retention and growth opportunities.• Delivered impactful QBRs, uncovering upsell opportunities and driving ongoing client success.• Proactively improved customer health through follow-ups, surveys, and data-driven engagement strategies.
EDUCATION
Odyssey HighSchool
HSD
Bridgewater State University
Bachelor of Arts
Bridgewater State University
Bachelor's degree
ABOUT LAUREN CAVAGNARO
As a Premier Account Manager at Granite Telecommunications, I partner with sales and cross-functional teams to enhance client engagement and deliver tailored B2B strategies. With a B.A. in English from Bridgewater State University, I combine strong communication, sales strategy, and negotiation skills to drive growth, build lasting partnerships, and create measurable value.
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