Lauren Weathersby
Customer Success Specialist @Target
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WORK HISTORY
Customer Success Specialist @Target
Demonstrated leadership by mentoring new team members, providing on-the-spot training in customer relations, return policy execution, and conflict resolution techniques.• Took initiative to identify trends in customer feedback and collaborated with team leads to improve internal processes, contributing to a 15% improvement in guest satisfaction scores.• Acted as a liaison between front-end staff and store leadership to ensure smooth daily operations, issue escalation, and cross-functional communication.• Maintained detailed documentation of guest feedback and issue resolution outcomes, offering insights to store managers to support HR policy refinement and employee performance tracking.• Developed strong interpersonal and problem-solving skills by managing a high volume of customer interactions, maintaining professionalism in high-pressure situations.• Provide excellent customer service by assisting in-store customers during their shopping experience and ensuring online orders are accurately fulfilled. • Accurately selected, packed, and prepared customer orders for timely online delivery, ensuring quality and freshness of items, such as produce and perishable goods.• Navigated multiple store departments to efficiently fulfill customer shopping lists, maintaining high standards of product selection and order accuracy. • Interacted with customers during the order dispensing process, providing excellent customer service by addressing questions, offering product recommendations, and ensuring a smooth pick-up experience. • Maintained organization and productivity in high-demand settings, managing multiple priorities and meeting daily fulfillment targets.
EDUCATION
Wake STEM Early College High School
High School Diploma
ABOUT LAUREN WEATHERSBY
I’m a strategic, detail-driven Program Manager and Customer Advocacy Partner with 3+…
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