Lauren S.
Senior Salesforce Delivery Manager @NTT DATA
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WORK HISTORY
Senior Salesforce Delivery Manager @NTT DATA
EDUCATION
Cambridge Marketing College
Chartered Institute of Marketing Introductory Certificate, Customer Relationships
Trailhead by Salesforce
Self study on all Salesforce areas of interest, including Sales, Services and Experience.
Chartered Management Institute
Essential Management Skills
ABOUT LAUREN S.
Salesforce Certified Consultant | Expert in Transforming Business Processes About Me:Passionate and results-driven consultant with a track record of success in implementing innovative solutions across different sectors. I bring extensive expertise in delivering Salesforce solutions tailored to the unique needs of diverse areas, from non-profits (.org), fintech, financial services and government institutions, including impactful projects with the UK Cabinet Office and the UK Home Office. I have a proven ability to navigate the complete consultancy lifecycle, from presales engagements to meticulous process analysis, strategic discovery, and definition phases, through to seamless implementation and successful go-live. Certifications:3x Salesforce Certified.Chartered Institute of Marketing with a focus on Customer Relationships.CMI Accreditation: Recognized for Management Skills excellence. Consultancy Spectrum:Presales Expertise: Proficient in articulating value propositions and aligning solutions with client needs during the presales phase.Process Analysis: Detail-oriented analysis to identify opportunities for process optimisation and efficiency gains.Discovery and Define: Strategic thinker with a talent for driving discovery sessions to define project scope and objectives.Implementation: Hands-on experience implementing robust Salesforce solutions tailored to client business requirements.Go-Live: A track record of ensuring smooth transitions from implementation to successful go-live, minimising disruptions. Key Strengths:Holistic Approach: I bring a 360-degree view to consultancy, ensuring a seamless experience from concept to execution.Client-Centric Focus: Committed to understanding and exceeding client expectations at every stage of the consultancy journey.Problem Solver: Thrive on challenges and finding innovative solutions that drive business success.
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