Lauren Carran

Senior Client Success Manager @Smartbrief

Coordinate the completion of multiple parallel projects on time, within budget and within scope, in a post-sale capacity. Execute cross-platform custom marketing programs rooted in digital, social, media and experiential that elevate integrated marketing and advertising sales initiatives. Maintain a strong focus on performance monitoring and recap presentations to fuel renewals to grow business opportunities with existing clients. Manage a portfolio of $8M+ in annualized contract value while providing excellent customer service to ensure client success and health.