Laura Unruh
Manager, Sales Support & Customer Service @Tower Semiconductor
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WORK HISTORY
Manager, Sales Support & Customer Service @Tower Semiconductor
Reporting directly to our Sr. VP of WW Sales and supporting 5 Sr. Level Sales Directors in this challenging role. I work as the liaison between US customers and our support teams in Israel, Japan, TX and Southern California. Manage and help to prevent customer issues, working on resolutions and as ongoing support for our key customer base. Manage all inside sales activities including: Complex quote generation and distribution to customers, tracking and managing quotes given, tracking purchase orders and shipments, ensuring compliance with service agreements. Account management in SFDC, acquiring a monthly forecast from customers, forecast entry and analysis, setup of new customers. Providing support to our lead inside sales team in areas of customer queries, legal documentation and regulatory compliance. Developing and helping to implement ways to improve process flows in this growing company.
EDUCATION
Cabrillo College
Associate of Arts (A.A.), General Education
San Lorenzo Valley High School
High School Diploma, General Studies
University of California, Santa Cruz
Bachelor, Sociology/Women's Studies
SKILLS
ABOUT LAURA UNRUH
Highly ambitious, enthusiastic and self-motivated Sr. Sales Support Specialist / Business…
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