Laura Silivestro
Vcom Solutions
Rochester, NY, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Present
@Vcom Solutions
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EDUCATION
1997 — 1998
Roberts Wesleyan University
MS, Organizational Management
1986 — 1991
SUNY Brockport
BS, Communications
SKILLS
Account ManagementLean Daily ManagementCall CentersPerformance ManagementHuman ResourcesCustomer SatisfactionEnterprise SoftwareCustomer Relationship Management (Crm)Business IntelligenceContact CentersTelecom Expense ManagementManagementVendor ManagementOperations ManagementCrmSoftwareCall CenterTelecommunications SoftwareCustomer ServiceProgram ManagementCall Center ManagementLean ManagementCustomer Service ManagementTelecommunicationsTroubleshootingManaged ServicesPerformance MetricsBpoRecruitingSolution SellingWirelessWireless TechnologiesLean OperationsBusiness Process ImprovementTrainingProject ManagementSalesTeam ManagementVoipService Desk Management
ABOUT LAURA SILIVESTRO
SENIOR OPERATIONS, PROCESS IMPROVEMENT AND CUSTOMER SUPPORT LEADER I am a…
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