Darlene Walters
Manager, Customer Care Center C3 @Vcom Solutions
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WORK HISTORY
Manager, Customer Care Center C3 @Vcom Solutions
EDUCATION
College of Lake County
A.A.S
Monroe Community College
A.S
Roberts Wesleyan College
Bachelor’s Degree
SKILLS
ABOUT DARLENE WALTERS
SUMMARYResults oriented professional with over 30 years of experience interacting with customers in various settings. Drives business success through Operational Excellence and Best in Class service delivery.CORE QUALIFICATIONS • Business acumen • Verbal and written communication • Decision-making and problem-solving • Work with sensitive information and maintain confidentiality of such data and information • Analyze information, reach conclusions and formulate such thoughts into written action plans • Project management • Microsoft Applications • Systems and process trainer
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