Darlene Walters

Manager, Customer Care Center C3 @Vcom Solutions

Rochester, NY, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Manager, Customer Care Center C3 @Vcom Solutions

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EDUCATION

1990 — 1992

College of Lake County

A.A.S

1984 — 1986

Monroe Community College

A.S

2015 — 2016

Roberts Wesleyan College

Bachelor’s Degree

SKILLS

Software DocumentationTrainingManagementQuality AssuranceCall CentersTroubleshootingStrategyAnalysisNetworkingCustomer ServiceTechnical SupportCoachingContinuous ImprovementAuditingTelecommunicationsVoipManaged ServicesCross-Functional Team LeadershipMplsUnified CommunicationsTelephonyMultiprotocol Label Switching (Mpls)Voice Over Ip (Voip)Contact Centers

ABOUT DARLENE WALTERS

SUMMARYResults oriented professional with over 30 years of experience interacting with customers in various settings. Drives business success through Operational Excellence and Best in Class service delivery.CORE QUALIFICATIONS • Business acumen • Verbal and written communication • Decision-making and problem-solving • Work with sensitive information and maintain confidentiality of such data and information • Analyze information, reach conclusions and formulate such thoughts into written action plans • Project management • Microsoft Applications • Systems and process trainer

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