Laura Poole
Director of Optimisation @Centrica
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WORK HISTORY
Director of Optimisation @Centrica
Running the Customer and Field Planning function for 6m customers, 10k engineers and 1k Planning FTE within British Gas.• Delivering commercial projects such as the award winning Service Promise, new propositions and customer conduct SLAs.• Partnership management with c50 suppliers such as Samsung and Curry\'s for fulfilment of repair and cover.• Leadership of Heads of departments and teams with specialist project, analyst and planning capability.• Benefit revenue for Transformation projects c£10m with 10% improvement year on year.• Portfolio overall worth up and over £3.5b across the retail and business estate.
EDUCATION
Leeds Beckett University
BA Hons Marketing & PR, Business Management, Marketing, and Related Support Services
SKILLS
ABOUT LAURA POOLE
Director of Optimisation - British Gas
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