Laura Ikasalo
Delivery Support Leader @Aptia Group
Boston, MA, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2024 — Present
Delivery Support Leader @Aptia Group
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Spearhead outbound data delivery strategy for all clients, managing a team of 12 U.S. professionals and 65+ colleagues offshore.• Drove cross-functional projects and implemented a new billing vendor system with robust testing and regulatory controls.• Elevated outbound data timeliness to 99.9% by streamlining processes and delivering targeted training.
EDUCATION
N/A
Bentley University
MBA
N/A
California State University, Northridge
BA
SKILLS
Financial AnalysisCustomer ServiceBenefits AdministrationPerformance ManagementQuality AssuranceAnalytical SkillsAnalysisCall CentersSqlAccountingEmployee BenefitsManagementBusiness Process ImprovementTrainingBusiness AnalysisInsuranceData AnalysisLeadership
ABOUT LAURA IKASALO
Dynamic operations leader with over 15 years of experience transforming complex…
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