Laura Garcia-Torres
Night\'s Operations Manager @Zulily
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WORK HISTORY
Night\'s Operations Manager @Zulily
Responsible for all components of Outbound and ICQA on shift performance with regards to productivity, quality, and safety o Overall departmental goal has been met for 95% of the time in the last 5 months. • Communicates competencies and expectations for up to 7 Area Managers and 4 Leads to measure performance, provide feedback, and hold accountable for their yearly performance. • Drive strategic planning and forecasting for the work week • Leader of the Engagement Committee o Leading a group of 9 managers who organize 2-4 activities per month for 400+ team members. • Led team of 100+ team members through COVID-19 Pandemic while keeping safety and operations as priorities. • Created a structured cadence for Operations Manager collaboration with the intent of driving operational consistency and excellence through multiple shifts. • Strong mentorships at all job levels o Currently mentoring Area Manager looking for Operations Manager role. o Mentoring two-hourly team members who seek career growth within the company. o Mentored two-hourly team members in 2020 who were promoted within a couple of months.
EDUCATION
Truckee Meadows Community College
Associate's Degree, Business
University of Nevada, Reno
Bachelor's Degree, Business Administration and Management, General
ABOUT LAURA GARCIA-TORRES
Strategic Thinker, Results Oriented, Skilled in Team Building, Exempt Development, Team…
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