Latosha Giles

Clinical Quality Manager @Healthmap Solutions

Tampa, FL, US

Lead a high-performing quality team, driving policy development, program monitoring, and continuous improvement initiatives to ensure compliance with NCQA standards, organizational policies, and delegation oversight requirements. With a focus on operational excellence, I provide targeted education and training to elevate healthcare quality and optimize performance outcomes.Key Areas of Expertise: • Healthcare Quality & Compliance: Spearhead quality improvement initiatives to enhance care standards, regulatory adherence, and delegation oversight. • Process Optimization & Audit Readiness: Identify and address workflow inefficiencies within quality, ensuring audit-ready documentation while proactively closing care gaps. • Clinical Documentation Accuracy: Conduct thorough quality reviews to assess documentation completeness and quality, while collaborating with stakeholders to ensure the team meets desired results. • Data-Driven Decision-Making: Develop and refine reporting systems in Tableau to track, analyze, and monitor key quality metrics, supporting strategic initiatives. • Stakeholder Engagement & Training: Collaborate with cross-functional teams to ensure best practices and seamless integration of quality standards. • Strategic Partnerships & Delegation Oversight: Work closely with internal and external stakeholders to support delegation requirements, presenting key findings to external clients and NCQA as needed.By integrating analytics, process improvement, and cross-functional collaboration, I drive measurable improvements in quality and patient care outcomes.

Florida A&M University

BSN, Registered Nursing/Registered Nurse

Valencia College

Associate's degree, General Studies