Larry Finlay
Director, Tech Support, Cloud Integrations @ServiceNow
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WORK HISTORY
Director, Tech Support, Cloud Integrations @ServiceNow
London, GB
Working with top level technical support engineers and managers in ServiceNow\'s integrations technical support group. Led teams in our centres in Sydney, Hyderabad, Amsterdam, Staines/London, Orlando and California. Currently overseeing multiple teams in EMEA region, with operations in Amsterdam, Dublin and London.
EDUCATION
The University of Edinburgh
MSc, Information Technology: Knowledge Based Systems
Henley Business School
Executive MBA, Masters of Business Administration
Queen's University
BAH, Economics
SKILLS
ABOUT LARRY FINLAY
A Customer Support and Cloud Managed Services lead, with a track record of overseeing the setup and running of multiple, globally-distributed teams of technical software staff in the Enterprise Applications software industry. Key strengths include: experience in Cloud computing and supporting customers in SaaS environments (Oracle, Workday, ServiceNow, Coupa, iValua, SAP, Microsoft); effective management of teams that support multinational to SME sized customers; successful partnering and negotiating with key stakeholders in Product Development, Strategy and Consulting divisions to progress customer issues and improve operational efficiencies; direct customer success management experience; strong communication skills for positioning business plans and operations reviews; and extensive experience in call centre performance and program management.
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