Larisa Malina

Head of Partner Relations Department @BlaBlaCar

Moscow, RU

Lead the accounts team to expand current supply inventory on the platform; partner with Sales Team to get additional opportunities for supply inventory expansion; Together with the team of Technologists and in close collaboration with tech support react to technical issues of the partners, suggest technical and process improvements to minimize number of requests and complaints coming from partners; Champion relationship with partners (bus carriers, agents) in Russia ans CIS, in order to capture their needs and maximize results of the partnership (do the upsell of new products and features); Be the voice of the partner regarding their product needs; understand how they can grow their business with us; Lead creation and improvement of processes, policies, procedures and business strategies in regard to account management; introduce partner performance monitoring system; Discover and convert business opportunities to support growth and development; Lead the team to complete CRM adoption (Salesforce); Performing data gathering, market research, competition analysis and data analysisfor strategic decision-making and stakeholders reporting; Partnering with global teams (Marketing, operations, product, tech, data science, andfinance) on major projects

Tver State University

Специалист, Регионоведение/Западная Европа