Lara Graham

WORK HISTORY

EDUCATION

ABOUT LARA GRAHAM

I’ve spent my career working closely with customers to turn complex technology into something practical, reliable, and genuinely useful.I joined Kinsmen Group in 2015 and now work across Customer Success, solution design, and delivery, supporting enterprise organisations with complex engineering information, data, and asset management challenges. My role is centred on helping customers get real value from the systems we implement — not just at go-live, but as their needs evolve over time.Much of my work involves understanding what customers are trying to achieve, helping shape realistic approaches, and making sure delivery stays aligned to outcomes. I work closely with teams across Sales, Delivery, Product, and Support to ensure expectations are clear, risks are surfaced early, and what we commit to is something we can stand behind.Earlier in my career, I spent nearly ten years in Local Government as a Business Systems Engineer, supporting areas such as housing, asset management, maintenance, purchasing, and grants. That experience shaped a very practical, delivery-focused mindset that I still bring to my work today.I’ve since worked with global organisations managing major capital projects and operational assets, which has given me a strong appreciation for quality, governance, and the realities of operating in regulated, safety-critical environments.I care deeply about building long-term relationships based on trust, transparency, and follow-through. I’m known for being straightforward, collaborative, and invested in making things work, even when the work is complex.