Lara Y.
Social Media Consultant @Lufthansa Group
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WORK HISTORY
Social Media Consultant @Lufthansa Group
CA
Manage global customer success initiatives across various Social Media Platforms (e.g. Instagram, TikTok, YouTube, Facebook, LinkedIn, X), ensuring Customer Experience excellence and Brand Loyalty. • Utilized cross-cultural communication skills to engage international clients, leveraging my trilingual capabilities (German, Chinese, English).• Analyze customer feedback trends through data analysis, providing strategic insights for service delivery improvement.• Collaborate with Marketing teams for cross-functional projects, creating process optimization and customer success strategies to promote positive client interactions online.• Develop FAQ resources and workflow management systems, implementing Process Improvement for proactive service delivery.
EDUCATION
University of Toronto
Honours Bachelor of Arts, Criminology and Socio-Legal Studies
Canadian Securities Institute
CSC - Canadian Securities Course
Canadian Securities Institute
IFC - Investment Funds in Canada, Finance
ABOUT LARA Y.
At Invesco Ltd, my leadership capabilities shine as I guide our team with a strategic focus, ensuring we exceed our client relations goals. My role as a Social Media Consultant at Lufthansa Group harnesses my adept time management skills to craft impactful online engagement strategies. With my expertise in managing customer expectations and multi-language skills, I bring a unique combination of communication prowess and educational insight to my current positions. My efforts have not only strengthened client relationships but also amplified our brand presence across key markets.My passion is business, my motivation is endless and I\'m eager to become the greatest asset to your company.Spoken languages: English, German, Chinese (both Cantonese and Mandarin)
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