Lance Johnson

Systems Consultant @Long View Systems

Calgary, AB, CA

Provide support across multiple clients, resolving incidents and fulfilling service requests under defined SLAs- Troubleshoot and administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) to ensure smooth end-user experience- Manage Azure Active Directory / Entra ID accounts, groups, and roles, utilizing Privileged Identity Management (PIM) for secure access elevation- Maintain and troubleshoot Active Directory (on-prem & hybrid), including password resets, group policy management, and user provisioning- Support end-users with connectivity, VPN, and authentication issues across cloud and on-prem environments- Coordinate system access, permissions, and licensing for new hires, terminations, and role changes- Document support processes, resolutions, and system configurations (ServiceNow) to enable faster service desk efficiency and knowledge sharing- Deliver professional and responsive client support, balancing multiple environments and priorities in a Managed Services model- Proactively assess IT documentation and support processes, providing leadership with recommendations that streamline service desk operations and elevate the end-user experience.

Sprott Shaw Community College

Diploma

Hilltop Academy

Fitness Leadership diploma