Anthony Lamai
Technical Escalation Engineer @BeyondTrust
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WORK HISTORY
Technical Escalation Engineer @BeyondTrust
Managing Beyondtrust top tier clients environment across EMEA and North America region leading to 95% customer satisfaction- Performing root cause analysis by reviewing logs in both cloud and on-premises environments with corrective recommendations- Performing in house testing of Beyondtrust applications before release to the general public- Collaborating with the Development team to create hotfix and deploying hotfix to customers\' environments- Conducting proof of concept workshops for potential clients and serving as a liaison between external and internal stakeholders- Implementing Powershell automation scripts, resulting in a 30% reduction in deployment and troubleshooting time- Troubleshooting Microsoft SQL database performance issues- Conducting application and service upgrades with zero downtime- Leading integration projects of Beyondtrust application with SIEM and cloud IAM providers- Reviewing and approving both internal and external knowledge based articles to reduce support tickets- Participating in a 24x7 on-call rotation to ensure uninterrupted uptime for all applications.
EDUCATION
University of Lagos
Bachelor's degree, Mathematics and Statistics
Lethbridge College
Post Graduate Diploma, Computer Information Technology
ABOUT ANTHONY LAMAI
Experienced IT Engineer with over 5 years hands-on experience spanning diverse on-premises and cloud projects. Adept at leading, troubleshooting, and automating application deployment processes from initial packaging to successful implementation. Seeking an opportunity to apply my expertise, contribute effectively to team objectives, and continue my evolution within the realm of cloud technology.
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