Lalit Nandan Diwakar
Senior Product Support Specialist @Light & Wonder
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WORK HISTORY
Senior Product Support Specialist @Light & Wonder
Bengaluru, IN
As a Senior Product Support Specialist, I excel in troubleshooting and resolving complex technical problems, while providing excellent customer service. I lead and mentor a team of support personnel, managing their workload, developing training programs, and improving processes. With a deep understanding of technical products and systems, I adapt quickly to new technologies and stay current with industry trends. I build strong customer relationships and collaborate effectively with cross-functional teams. I implement and manage support tools to streamline operations and continuously seek learning opportunities to enhance my skills and knowledge.
EDUCATION
Indian Institute of Technology, Patna
M. Tech, Cloud Computing
University Institute of Technology, RGPV
Bachelor of Technology (B.Tech.), Computer Science Engineering
SKILLS
ABOUT LALIT NANDAN DIWAKAR
Excellent experience in Linux/Unix Operating System (Build and installed multiple Linux machines, Setup of Production and UAT Server on Linux and Windows environments, Installation, patching and upgrading software packages, Script in Python and Unix Shell to automate processes and simplify tasks, Disk management, and implementation of RAID levels, Web content deployments, Troubleshooting System and Network related issues, cron jobs, Install php, nodejs, redis, Elasticsearch, nginx on Ubuntu and Centos server, knowledge on building Linux server and Windows server using VMWare and VM Virtual Box, Docker, Kubernetes, knowledge of using SSH, SMTP Server Using Postfix, rsync, Window, Mac OS, etc.) Excellent experience Research and development to configure new application and tools. Excellent experience in Odoo server configuration in Linux (configure Odoo and PostgreSQL including other dependencies and Configure Web and Application Server in Ubuntu, Centos, Redhat, etc.) Well versed in MySQL/ PostgreSQL server (High Availability, Load Balancing, Replication, Installation Configure PostgreSQL server, Data Backup /Restore, etc.) Experience in Server monitoring tools like TIG/ TICK Stack, Nagios, Munin, htop, nmon, pg_activity etc. Well versed in internet of things devices (Raspberry Pi, Orange Pi, OLinuXino, nodeMCU, Arduino, etc.) Good knowledge and experience with Nginx and Apache (Web Server, Load Balancing, Advanced Load Balancing, SSL Certificate, gzip compression, HTTP Clustering, Reverse Proxy etc.) Well versed with load testing tools (HP Loadrunner, jmeter, pgbench, etc.) Good knowledge of JAVA (Core Java, Servlets, JSP, JDBC, Knowledge of Eclipse tool and Net beans, Glass Fish and Tomcat web servers, developing Web and Enterprise Applications Using technologies Java / J2EE, Swing, etc.) Well versed in WordPress,(Developed WordPress based websites, Build and manipulate WordPress websites, creating responsive webpages, Updated posts as appropriate and edited pages, developed online tests, Installed, configured and managed WordPress installations, Yoast SEO, Google Analytics, Google AdSense, HTML, CSS, JAVASCRIPT, Python, ORACLE and ANDROID SDK etc.) Experienced in Google Cloud Platform and Microsoft Azure, Amazon Web Services,(Compute Engine, Cloud Storage, VPC EC2, Amazon Workspaces, etc.)
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